Frequently Asked Questions

Are your pieces truly handmade?

Yes, absolutely. I personally craft every single piece in my NYC studio. As the sole artisan behind Chloe Isadora Designs, I oversee each step of the process—from sourcing materials to the final polish—ensuring that every piece meets my standards and perfectly represents the brand.

Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs are calculated based on your location at checkout and are not included for free. Rates vary depending on your destination and the weight of your order.

What materials do you use?

I work primarily with recycled sterling silver, 14k gold fill, and thoughtfully sourced upcycled elements like sea glass and pottery shards. Each material is chosen for its quality, sustainability, and unique character.

How long does it take to receive my order?

Items that are ready to ship will be mailed out within 1-2 business days. Custom or made-to-order pieces will take longer to create before shipping. Once shipped, domestic orders typically arrive within 3-5 business days, while international delivery times vary by location.

Do you offer custom sizing?

Yes! Many of our pieces can be customized to your preferred size. Please reach out through our contact page with your specific requirements, and I'll be happy to work with you.

What is your return policy?

Due to the handmade and made-to-order nature of our jewelry, we accept returns within 14 days of delivery for items in unworn, original condition. Custom or personalized pieces are final sale. Please contact us to initiate a return.

How do I care for my jewelry?

Store your pieces in a dry place away from moisture. Clean gently with a soft cloth. Avoid exposure to harsh chemicals, perfumes, and lotions. For pieces with sea glass or pottery, handle with extra care to preserve their natural patina.